Why Join Us?
We offer a stable schedule, a supportive environment, and long-term growth opportunities:
- Monday–Friday work week. No weekends.
- Medical, dental, and vision insurance
- 401(k) with company match
- Positive, team-oriented atmosphere
- Opportunities for growth within the company
Overview:
We’re currently hiring a Pest Control Customer Service Representative to support our daily operations in a fast-paced pest control office. If you’ve worked in the pest control industry and understand the flow of scheduling technicians, managing customer expectations, and handling pest-related service calls — we want to hear from you!
As a Pest Control Customer Service Representative, you’ll be the main point of contact for our customers and technicians. Your role will be to handle inbound calls, schedule appointments, coordinate technician routes, and make sure every pest control service is completed smoothly and on time.
Key Responsibilities:
- Answer inbound calls from customers needing pest control service
- Schedule service appointments and dispatch technicians based on availability, service type, and route
- Communicate with customers regarding ETAs, updates, and follow-ups
- Update and maintain accurate customer records using dispatch software
- Coordinate daily with field technicians to ensure efficient service delivery
- Support the team with light invoicing, rescheduling, and customer account updates
What We’re Looking For:
- 2 + years of experience in dispatch, preferably in the pest control industry
- Strong multitasking and time-management skills
- Clear, calm, and professional communication with both customers and techs
- Experience with dispatch software or pest control CRM platforms
- Dependable, organized, and a team player
This is an in-person role, and candidates must be able to commute to or relocate to Fort Worth, TX 76116 before starting.
If you’re an experienced Pest Control Customer Service Representative ready to join a growing team that values professionalism and customer care — apply today! We’re looking for a dedicated Pest Control Customer Service Representative who thrives in a fast-paced environment and is passionate about providing top-tier service.
Happy Customers to Happy Partners
At Ideal Partners, your satisfaction is our priority! See for yourself what our customers have to say about working with us.
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"Thank You All"
Ideal Partners Mechanical stepped up and helped me get my air conditioning unit working fast. Sammi took my call and was able to get Kelly, the technician, out to the house and get the AC unit working again.
- Marty J. -
"These guys are just the best!"Always prompt and efficient. I cannot say enough good things about the service and knowledge of the technicians. And Kelly is awesome. Always does a thorough job and explains everything in terms I can understand.- Karen W.
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"Truly Ideal"Great service, always responsive and timely when I have an issue. If you need HVAC techs, call Ideal!- Michael K.
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"No One Better!"Great techs that are knowledgeable. Communicate status of parts, even if it is bad news. Very responsive & easy to work with. We use Ideal Partners at home and the business for all of their service offerings.- Grant D.
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"Can't Go Wrong Going with Ideal Partners"Had these fellas install a gutter system on my roof. From the beginning estimate to the execution of the gutter installation, it was a first-class, well-organized operation. Will use them again when the time comes for a new roof.- Jeff Y.
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"Highly recommend!"Awesome response time. Excellent service. Completely satisfied with the experience Ideal Partners provided.- Mike M.
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"Consumate Professionals"Every step of the service was handled politely and efficiently. I'd rate more stars if it were an option.- David G.
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"Best Service in This Area!"Fair prices, professional techs with good communication and good results.- Spencer A.
