Dispatcher
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Position: Dispatcher
Ideal Partners – Fort Worth, TX
Ideal Partners, a growing company based in southwest Fort Worth, is seeking a Dispatcher to support multiple divisions including Pest Control, HVAC, Fire Sprinkler, Alarm, and Security. This is a key role in helping streamline operations and ensure top-tier service delivery across our service lines.
Why Join Us?
- Excellent work-life balance
- Opportunities for professional and personal growth
- Full medical, dental, and vision coverage
- 401(k) with company match
- Onsite gym and wellness programs
Dispatcher duties will include:
- Receive and manage incoming service requests from customers
- Create and manage work orders in the ERP system
- Schedule technicians and coordinate service routes
- Process completed service tickets and ensure timely data entry
- Update customer records and support field techs as needed
- Order and track materials, manage vendor communication, and monitor inventory
- Interact regularly with customers, suppliers, technicians, and internal teams
Dispatcher background should include:
- Experience with dispatching or coordinating field service operations
- Strong organizational and multitasking skills
- Proficiency in Excel, Word, and scheduling software
- Familiarity with ERP systems and QuickBooks
- Excellent communication and problem-solving abilities
- Knowledge of HVAC systems is a plus, but not required
Summary
As a Dispatcher, you will play a critical role in coordinating and supporting service operations across several business units. Reporting to the Operations Manager, you’ll leverage your dispatching, scheduling, and communication skills to help ensure high levels of customer satisfaction and technician efficiency. This is a great opportunity to join a fast-paced team with a strong focus on growth and service excellence.
See Why Customers Choose Ideal.
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"Thank You All"
Ideal Partners Mechanical stepped up and helped me get my air conditioning unit working fast. Sammi took my call and was able to get Kelly, the technician, out to the house and get the AC unit working again.
- Marty J. -
"Made Everything Easy for Me"I appreciate the time their technician took to diagnose our issue, ask questions, and provide his recommendations on what we need from a new HVAC system in a very consultative, low pressure way.- Andy S.
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"These guys are just the best!"Always prompt and efficient. I cannot say enough good things about the service and knowledge of the technicians. And Kelly is awesome. Always does a thorough job and explains everything in terms I can understand.- Karen W.
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"Can't Go Wrong Going with Ideal Partners"Had these fellas install a gutter system on my roof. From the beginning estimate to the execution of the gutter installation, it was a first-class, well-organized operation. Will use them again when the time comes for a new roof.- Jeff Y.
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"I will continue to use this excellent company."Brantley came out and inspected our home & put bait out for rodents. Quick, friendly service as always. Reasonable price for his visit. Western is now partnered with Ideal Pest Control. I will continue to use this excellent company.- Marilyn P.
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"Great Customer Service!"Ideal was friendly and quite helpful. They even went outside and cleaned off my condenser. They were positive and eager to help me get a little more time with my old unit.- Kay N.
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"Truly Ideal"Great service, always responsive and timely when I have an issue. If you need HVAC techs, call Ideal!- Michael K.
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"Highly recommend!"Awesome response time. Excellent service. Completely satisfied with the experience Ideal Partners provided.- Mike M.
